Frequently Asked Questions
Question(s)…?
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Not sure which preset is for you? Don’t worry — we’ve got you covered!
Each Preset in our “Shop Presets” section of our website includes a full breakdown of the Preset overview, colour-story and its key attributes. This allows for a better understanding and insight into each of our 6 Premium Photo Presets so that you can discover which one(s) will work best for the type of photos you want to edit!
Regardless of what Vault 13 Preset(s) you end up choosing, we just KNOW you’ll make magic & we can’t wait to see the results!
Check out our Presets and their outlined colour-stories & attributes HERE.
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No way! These presets are designed for EVERYONE.
Whether you’re a seasoned photographer or someone who just loves taking the occasional photos, these Presets are mean to take your photos from dull to deserving in just a few clicks!
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If you still haven’t received your Confirmation of Purchase email AND/OR have not received your Download Preset email from us, please be sure to check your junk/spam folder, as sometimes (depending on the email provider and their filtering process), our email(s) may be stuck within the junk/spam folder.
If you’re a have checked your folder and still do not see it, please send an email to our team at Contact@Vault13Presets.com
*Please keep in mind our team is small (but mighty) & our typical response time can range anywhere from 24 - 48 hours from the time your email is sent. We are working hard and will get back to you shortly!
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Unfortunately, due to the nature of the digital product itself, we are unable to offer a refund of any type for all our presets and/or for any reason.
Because customers receive their purchased Preset(s) immediately upon purchase on our site, there is no way to “return” this digital file and therefore return/refund is not possible.